Refund policy

We want you happy with your Earvengers. This policy sits alongside your rights under the Australian Consumer Law — nothing here takes those rights away.

 

Your consumer guarantees

 

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product is faulty, not as described, or doesn't do what it's meant to, you're entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable loss. This applies regardless of the change-of-mind terms below.

 

Hygiene note (please read)

 

Earplugs are a personal hygiene product that goes inside your ear. For health and safety reasons, we can only accept change-of-mind returns on items that are unopened and unused, in their original sealed packaging. We're unable to accept returns of opened or used earplugs unless they're faulty.

 

Change-of-mind returns

 

If you've changed your mind and your item is unopened and unused, contact us within 30 days of delivery to arrange a return. Return postage for change-of-mind returns is at your cost. Once we receive and inspect the item, we'll refund the product price to your original payment method.

 

Faulty or defective items

 

If your item arrives faulty or develops a fault, email hello@earvengers.com.au with your order number and a photo or short description of the issue. We'll arrange a replacement or refund, including reasonable return postage, in line with the Australian Consumer Law.

 

How to start a return

 

Email hello@earvengers.com.au with your order number and reason for return. We'll reply with the next steps and a return address. Please don't send items back before contacting us.

 

Refund timing

 

Approved refunds are processed to your original payment method within 5–10 business days of us receiving the return. Your bank or card provider may take a little longer to show it.

 

Non-returnable items

 

Opened or used earplugs (except where faulty), and any item marked final sale.