Straight answers

FAQ

Wearing them, the filters, looking after them, and getting them to you.

Wearing them

Will I still hear my mates?

That’s the whole point. The filter takes the edge off the harsh stuff and lets speech and warnings through. They stay in, and you stay in the conversation.

How do I get a good fit?

There’s a little tab on the plug — that’s the whole trick. Hold it between thumb and finger with the tab pointing up, then give it a slight twist as you push it in. Leave the tab sticking up. Most people get a seal straight out of the box; if one feels loose or works its way out through the shift, swap to the other plug tip size.

How do I get them out?

Grab the tab and pull. That’s what it’s there for. Don’t dig around for the body of the plug — if the tab’s sitting up like it should be, they come straight out.

What sizes do they come in?

Two — Standard and Large. You get both in the box, so there’s no guessing your size before you order. Standard comes fitted and suits most ears; if it feels loose, swap the plug tips for the Large pair.

Do they fit under earmuffs or a hard hat?

They sit low in the ear, so a hard hat’s fine and they go under muffs for the really brutal jobs. No pressure points.

How long can I leave them in?

All day. That’s the whole idea — in at seven, still in at smoko. Foamies come out the second someone talks to you, and then they stay out.

Are they any good for gigs or the track?

Yeah. Same plug, different job. MID suits most gigs and festivals, MAX is the one for motorsport or standing down the front.

The filters

What’s the difference between LITE, MID and MAX?

It’s how much of the noise gets taken down. LITE takes the edge off — everything stays natural, just quieter. MID is the all-rounder that cuts the noise and keeps the clarity, and it’s the one most people want. MAX is maximum block while still hearing what matters around you.

Which one should I get?

Take the quiz — four questions about where you work and what’s loud around you and we’ll tell ya. If you’d rather not pick, the Full Kit gets you all three levels for $49.95.

How long do the filters last?

As long as you look after them. They don’t wear out the way the plug tips do — keep them clean and dry and they’ll keep going.

Can I change level later?

Yep. The filter is the only thing that changes between the three levels, so you swap it into the same plugs. A pair is $14.95, which beats buying a whole new set.

Can different people in the crew be on different levels?

Yep, just not inside the one pack — a Crew Pack or Site Pack is one level for the lot. Get the pack on the level most of the crew needs, and add a Single Pair for anyone on a different job.

Looking after them

How do I clean them?

Warm soapy water, rinse clear, and let them air-dry fully before they go away. No solvents, and don’t put them through the dishwasher.

Where should I keep them?

In the capsule, on your keys. Not loose in the ute and not at the bottom of the toolbox — the pair you can find is the pair you’ll wear.

What wears out first?

The plug tips. They’re silicone, so after a few years of going in and out they can tear — nearly always at the tab. A replacement pair is $9.95, and you keep the filters and the capsule.

Are they reusable?

Yep. Wash ’em, dry ’em, back in the capsule. Plug tips and filters both swap out when they give up, so you’re not binning the lot.

Buying & delivery

What’s in the box?

A pair of plugs with your filter fitted (Standard plug tips on), a spare pair of Large plug tips, and an aluminium carry capsule on a keyring, all in a 3D-printed case.

What does shipping cost?

$9.99 flat, anywhere in Australia. Free on orders over $60.

Can I return them?

They’re a hygiene product, so returns are limited to unopened sets. If something’s faulty we’ll always sort ya out — just get in touch.

Do you do bulk or ABN orders?

Yeah. The Site Pack is ten complete sets for $299, all on the level you pick. More than that, or you need it invoiced properly, get in touch and tell us what the site looks like.

What happens if something’s out of stock?

It’ll show as sold out rather than letting you order and wait. Everything’s made in small runs, so it’s better you know than get caught out.

Still stuck?

Flick us a message and a real person will get back to you. Mon–Fri, tool-time hours.

Get in touch